Employment
Smartaira | Logan, UT
Network Operations Center Agent, CRM Admin
August 2022 - Present
- Configured CRM Software (Freshdesk) with proper roles, permissions, and improved customer ticket routing.
- Monitored for, diagnosed, dispatched, and documented network outages across 26 states.
- Troubleshot existing installations and maintained enterprise network routers, switches, and APs.
The Church of Jesus Christ of Latter-day Saints | Taylorsville, UT
Full-Time Volunteer
April 2020 - April 2022
- Created and shared team strategies to drive referrals using advertising tools and brand marketing.
- Increased social media referrals from zero to an average of 80 per month.
Utah State University | Logan, UT
Dishroom Supervisor
January 2018 - March 2020
- Developed a 40-page Standard Operating Procedure for Dishroom Operations.
- Led crews of 4-8 employees in both routine and specialized tasks.
- Managed multiple tasks and dish sources to ensure high-quality service under pressure.